Returns & Exchanges

At Farmacias Arrocha, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our flexible return policy allows you to return eligible items within 30 days of receipt.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are unopened, in their original packaging, and include all tags or seals to qualify for a return or exchange.

• 2.
  Submit a Request

  Contact our customer service team via our online portal or visit any physical branch with your original purchase invoice.

• 3.
  Package Your Items

  Securely pack the products to prevent damage during transit and include a copy of your order confirmation inside the box.

• 4.
  Receive Your Refund

  Once our pharmacy team inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.